QA & Support Technician/Engineer
We are looking for a versatile individual who will split their time between software testing and customer support (L1/L2). You will help ensure product quality while assisting users with clear and timely solutions.
Working closely with developers, delivery managers, and other stakeholders from refinement through release, you will provide early feedback, validate completed work, and represent real user and support perspectives.
Responsibilities
- Execute test cases, validate releases, and report issues with clear steps.
- Perform exploratory and regression testing.
- Verify new features and ensure software quality before release.
- Handle support tickets: diagnose, troubleshoot, and guide users.
- Escalate issues with proper context and collaborate with engineering.
- Take ownership of quality throughout the delivery lifecycle.
- Contribute to documentation and knowledge base articles.
Requirements
- Experience in QA or technical support, with strong motivation to advance in both.
- Solid troubleshooting and communication skills.
- Attention to detail, organization, and a systematic approach to work.
- Familiarity with ticketing and testing tools.
- Basic knowledge of HTML and CSS.
- English proficiency (written & spoken).
- Availability to work scheduled shifts, which may include evenings, nights, weekends, and holidays as business needs evolve.
Nice to Have
- Basic understanding of HTTP, APIs, SQL, or API testing tools.
- Experience with log analysis.
- Test automation knowledge.
- Relevant education in Information Technology.
- Familiarity with telecommunications networks or reporting and analytics software.
Why Codaxy
For the past 15 years, we’ve been crafting software for clients from the USA, EU, and Australia, while building our own enterprise products that drive automation, analytics, and exceptional user experiences.
We believe that the right results come from the right people — and that only satisfied, motivated individuals can deliver work of the highest standard. Our culture is built around growth, trust, and creating an environment where people can do their best work.
What we offer
- Flexible working hours & occasional work-from-home
- Additional paid days off
- Budget for learning and personal development
- Hardware budget
- Modern office space & top-tier equipment
...and many other benefits that make Codaxy a great place to work
If you are interested in working with us, send your CV over to hello@codaxy.com
